Cypress Cay was once again recognized by the National Marine Manufacturers Association (NMMA) with the 2018 Marine Industry’s CSI Award. The CSI (Customer Satisfaction Index) Award recognizes marine manufacturers whose pursuit of continuous improvement earns them tremendous customer support.
One of only 50 boat and engine manufacturers in the nation to receive this honor, Cypress Cay earned its award in the Pontoon Boat category at the 2018 Progressive Insurance Miami International Boat Show in Miami, Florida.
“We are proud of the relationship of trust we’ve developed with our customers,” said Steve Langlais, president of Cypress Cay. “Receiving the CSI Award is proof of our commitment to providing unrivaled customer service.”
The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between Jan. 1, 2018 and Dec. 31, 2018. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 155,418 customers.
About Cypress Cay
Cypress Cay offers a history filled with safety, distinctive styling, unsurpassed comfort and superior construction.
Cypress Cay is a part of the Brunswick Corporation (NYSE: BC), producer of pleasure boats and marine engines. This provides Cypress Cay with strength and expertise along with the resources to employ the industry’s best people to fund strength and expertise providing ideas, innovations and investments required to continue to be an industry leader. For more information, visit cypresscaypontoons.com.
National Marine Manufacturers Association (NMMA) is the leading association representing the recreational boating industry in North America. NMMA member companies produce more than 80 percent of the boats, engines, trailers, accessories and gear used by boaters and anglers throughout the U.S. and Canada. The association is dedicated to industry growth through programs in public policy advocacy, market statistics and research, product quality assurance and promotion of the boating lifestyle. For more information, visit nmma.org.
Headquartered in Mettawa, Ill., Brunswick Corporation’s leading consumer brands include Mercury Marine outboard engines; Mercury MerCruiser sterndrive and inboard packages; Mercury global parts and accessories including propellers, and SmartCraft electronics; Power Products Integrated Solutions; MotorGuide trolling motors; Attwood, Garelick and Whale marine parts; Land ’N’ Sea, BLA, Payne’s Marine, Kellogg Marine & Lankhorst Taselaar marine parts distribution; and Mercury and Quicksilver parts and oils; Bayliner, Boston Whaler, Crestliner, Cypress Cay, Harris, Lowe, Lund, Princecraft, Quicksilver, Rayglass, Sea Ray, Thunder Jet and Uttern boats; Boating Services Network, NAUTIC-ON, OnBoard Boating Club and Rentals; Life Fitness, Hammer Strength, Cybex, Indoor Cycling Group and SCIFIT fitness equipment; and Brunswick billiards tables, accessories and game room furniture. For more information, visit brunswick.com.